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Questions 101-105 refer to the following passage.

March 26,2006

Mr. Samuel Brown

Truestar Corporation

Finance Department Manager

Re: Account # 2958A

Dear Mr. Brown,

I want to thank you for the conversation that we had earlier today and for agreeing to a reduction in payment for my outstanding account. As discussed, I will implement a bi-weekly payment of $250, effective Friday, March 31. I will ensure that payment is in my bank account for your automatic withdrawal by 10:00 a.m. every Friday payment period until my account is paid in full.

I very much appreciate your understanding my current financial situation, and will contact you should things improve.

Please do not hesitate to contact me if you have any questions.

Best regards,

Jason Chalmers

September 3,2006

Jason Chalmers

21 Reelster Boulevard

Vancouver, BC

Dear Jason,

I am writing to update you on your account status(#2958A) with Truestar Corporation. As a result of our consolidated efforts to restructure your repayment plan in March of this year, it is with great satisfaction that I let you know that your account has now been cleared and paid in full.

With diligence and cooperation, we have successfully worked through this financial situation.

We would be pleased to offer our services should you need them again in the future. Please contact us with your request.

Best wishes, and we look forward to working with you again soon.

Samuel Brown

Truestar Corporation

Finance Department Manager

The word"outstanding" in the first letter, Line 2 is closest in meaning to___________ .