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To:Rex Roeges,Customer Service Department Iroeges@books, com〉

From：Dave Palmer〈palmer@mail2. com

Re ： Lost book

Dear Mr. Rex Roeges,

I am writing this e—mail concerning a book that I ordered through your company，The Computer Networks 4th edition,order number 20035. I placed the order last month and still have not received the book.

I visited your website and confirmed that my shipping information was correct,and that my credit card has been charged for the book； the website also indicates that the book was shipped using your “Global Carrier，，service the day after I ordered it. Considering that “Global Carrier” shipments typically take two weeks to arrive, I should have received my goods a week ago at the latest. However,my post office informed me they have neither received nor delivered the book. Can you let me know what is going on as soon as possible? Dave PalmerTo ： Dave Palmer ^palmer@mail2. com

From ： Rex Roeges Iroeges@books. com

Re；Lost book

Dear Mr. Palmer,

Thank you for contacting us. It is important to us that our customers are satisfied with our service,so I am very sorry to hear that you have not received your merchandise.

I looked up your order number and discovered that the book has not been sent out. I have rectified this mistake on our website and sent the book to you via express mail. It should arrive within two business days. With the book I have enclosed a coupon for half off your next order.

Again,I apologize for the inconvenience. If you have any more questions or need further assistance， please contact me at 602 — 385 — 0256. or e—mail me at Croeges@noble, com〉.

Sincerely，

Rex Roges, Customer Service Department Nobel Bookstore

What did the customer discover?

A.He has already paid for the order,
B.He was charged twice for the same product
C.The delivery company delivered the item to the wrong address
D.The book is out of print and no longer available

正确答案及解析

正确答案

解析

这道题考査细节，零要把顾客在邮件中提到的内容和选项作比较。一定要注意第二段中提到的I visited your website and confirmed that后面的内容。“我访问过你们的网站并且确认了‘ that’以下的事实。”that以下的内容中包含了“送货信息”和“用信用卡支付了图书费用”两部分内容。在4个选项中寻找到其中之一就是正确答案了。