Raymond and Howell proposed job cuts following a two-year decline in sales ()

In the past three years, our marketing manager( ) to Europe, Australia, Brazil and Thailand.

( )moving to a northern climate, be sure to properly winterize your automobile

An increase in a nation's rate of savings ultimately( ) to lower interest rates for business and consumer loans.

We need to get ( ) paperwork from himbefore the end of the fiscal year.

Any information ( ) about the revised holiday work schedule can be obtained from Ms. Zeldenrust in

Human Resources.

Ever since the drivers' strike started, citywide buses have been ( ) running thirty minutes to one hour late.

More than 6.55 million workers are ( ) in the manufacturing industry, according to government data.

Fair Oaks Transit trains were back on schedule Monday after a mudslide disrupted last Friday morning's ( ).

Sam's Steakhouse is ( ) better than famous national chains with larger advertising budgets.

( )Daily Dogs targets its advertising campaign to pet owners, it could be headed for Chapter 11 bankruptcy.

Mocha Monkeys Coffee ( ) very quickly because of its cheap prices and unique drinks.

Notice: The meeting ( ) for today has been postponed until Thursday at 4 P.M.

The new computer chips will ( ) be delayed because the hurricane on the East Coast has disrupted

air traffic.

We would like to thank the Elog Foundation for its generous ( ) to our charity fundraiser.

After carefully ( ) the bid packages from each vendor, we have decided to award the contract to Thomas Cullen.

Economists predict a ( ) in housing prices due to the recent reduction in unemployment.

Changes in American eating ( ) over the last twenty years are blamed for a variety of health problems.

The Holden Complex ( ) has vacancies despite its high rent, inconvenient location and large annual maintenance fee.

Be informed that this medication is for temporary relief of symptoms, and is not intended ( ) your annual immunization shot.

The Healthcare community was shocked ( )Ricardo Peter's resignation after only one year as president of Healthcorps.

Alanis bought renter's insurance to ( ) her personal belongings while living in an apartment.

The personnel department requires that all ( )be interviewed at least three times before a hiring

decision is made.

During office remodeling there will be ( )interruptions to ADSL, copier and fax machine service.

Kindly ( ) your colleagues to tip the waitress at least 15 percent.

It is probably safe to say that of all the board members, Mr. Cain has the most ( ).

Sales of new homes this month are down 2% from last month, ( ) 6% from a year ago.

Since Dawson Creek Fashion was late getting its new styles on the market, there was not ( )opportunity to meet pre-Christmas sales projections.

The CEO of Star Records announced plans for aggressive expansion, saying the company will purchase ( ) new properties in the next two years.

Human resources workers serve a vital ( ) in screening qualified candidates for the company's

managerial positions.

In a 20-minute address to computer science students, the CEO of Electro-lite discussed the availability of technology jobs in today's job ( ).

The meteorologist on Channel 2 said that he was ( ) certain that the cold front will result in snow

tomorrow.

Ms. Benihana is knowledgeable in several disciplines, but especially biomedical engineering is

her area of ( ).

The chairperson of Walter Bros. announced that this year's annual bonuses will be ( ) to company

employees on Friday.

All international orders are ( ) via Global Express Mail within five to ten business days.

Most shareholders still fail ( ) both the immediate impacts and future implications of corporate

mergers and takeover bids.

( ) all forms of advertising, research shows that direct mail reaches the greatest number of people

at the lowest cost.

In order to compete for a shrinking pool of qualified programmers, companies that are ( )

conservative are now offering flextime and work-from-home options.

The sales representative suggested an initial meeting to discuss the proposal as soon as the beta

product is ready, ( ) that might be.

Mr. Carter got ( ) in trouble by failing to acknowledge his secretary's birthday.

Questions 41-43 refer to the following letter.

Memory Map Game

by Riven Learning Co.

Description

For 1-6 players, 5-11 years old Children can ______ their observation and memorization skills with this puzzle that features a colorful picture map of a city

To begin the game, children must place the 125 picture cards faced down. Each player then draws a picture

card, turns it over, and waits for their turn to ()the picture card to the map.

( )a player cannot find where their picture card goes on the map, they must pick up another picture card.

The first player to get rid of all their picture cards wins the game.

Price $21.99

Questions 44-46 refer to the following letter.

Dear Arcish Furniture,

I recently purchased a leather sofa from your outlet. The sales representative, Maureen, ______ me to purchase the 10-year warranty. I was told that if my furniture was accidentally damaged, even by a pet, the store would repair it at no cost to me.

Last week, my cat scratched the sofa, leaving three deep marks in the leather. The marks are clearly visible from a distance. I was surprised to learn from the manager that the 10-year ( )does not cover damage done by household pets when I was informed otherwise.

I have reviewed the fine print on the contract, and I can see that pet damage is not covered. However, this is not what Maureen told me when I bought the sofa. I feel I was ( ) about the terms of the warranty. I accept responsibility for not reading the full contract, but I trusted that I was being given all the facts.

I would like Arcish Furniture to fix my couch. I await your response.

Sincerely,

Marcel Boule

Questions 47-49 refer to the following letter.

Tampa Daily News - Available in Print and Online

The Tampa Daily News has two versions of its printed newspaper available online.One version ______ the printed edition, including the editorial and news pages.

The other ______ is a special online edition that includes additional sports, lifestyle, and real estate pages.

The electronic edition ______ has a complete classified section as well as up-to-date movie listings.

The electronic edition is available at http://www.tampanews.com/electronicnews. Subscriptions to the printed version of the newspaper are available at http://www.tampanews.com/subscribe.

Questions 50-52 refer to the following letter.

NOTICE TO ALL EMPLOYEES

The following changes will be effective as of Monday.

First of all, the dress code is changing slightly. You may still wear the ______ black pants and skirts as before along with the company shirt.

However, employees are no longer allowed to wear shoes with heels higher than two inches.

Secondly, we are implementing a new marketing promotion. From now on, when customers come through

your register lineup, you should ( )ask them if they would like to provide an e-mail address.

This will register them to receive notification of upcoming specials.

Finally, ( ) we are switching to a new coupon-based system, we will be discontinuing the use of customer reward cards. Reassure customers that they can redeem points until the end of the year. Explain to customers that the coupon system will provide greater savings.

If a customer has any further questions, please refer him or her to the manager on duty.

Thank you for your hard work in recent weeks.

Sincerely,

Greg

What's an Apprentice?

As everyone knows, opportunities in the skilled trades are set to explode in the next five to ten years.

Many skilled trades train workers through apprenticeships - new workers spend up to 80% of their days

learning on the job, and only 20% in the classroom. This is accomplished through being paired with an expert in the trade who will guide the apprentice through their learning process.

Many countries have developed special ””pre-apprenticeship”” secondary school programs. If you are in high school, by participating in these programs you can learn job skills and earn credits towards your apprenticeship before you even graduate. Apprenticeships range from auto mechanics to cabinetmaking, construction, and pastry making

What is an apprentice according to this article?

How can high school students earn credits towards their apprenticeships?

From: Mary Unger [m_unger@pdc.com]

To: Tina Barkley [t_barkley@pdc.com]

Subject: Presentation

Sent: May 4, 10:20:07 AM.

Dear Tina,

I wanted to get back to you about the presentation on Thursday. As of now, 23 people have responded. I expect a few more people to show up at the last minute.

We're still planning on holding the lecture in room 240B. I'll make sure we have at least 30 chairs set up. I was also planning to make photocopies of my presentation slides in case anyone would like a copy.

Sincerely,

Mary Unger

Outreach Director

Payton Daniels Corporation

What does Tina Barkley find out regarding the presentation?

What does Mary Unger say she will do?

Item Number 21169

Versatile Sports Coat

Made from lightweight wool, this versatile coat can be dressed up with a dress shirt and pair of slacks, or dressed down with a t-shirt and jeans. It is impeccably tailored with a perfect drape. Small shoulder pads, full polyester lining, and inside pocket, make this a durable and great looking coat. Other details include:

two-button front, lined chest pocket, and reinforced hip pockets. Dry clean only.

Available in espresso, pine, and midnight

Price: $179, now on sale for $139!

Available in S, M, L, XL

Which feature does the Versatile Sports Coat have?

Which color is the Versatile Sports Coat NOT available in?

How much does the Versatile Sports Coat now cost?

The Savvy Shoppers

”Let us take the Worry out of Shopping!”

We all know how important dressing professionally can be.

You want to project a certain image with your clothes, and that can vary widely based on what kind of an event or meeting you need to attend. Approachable, tough, stylish… The options are endless, and it can be

exhausting trying to find the right outfit for all of the jobs that you do!

Meet the Savvy Shoppers!

Our team of professional personal shoppers can make your busy life a little easier by giving you back the time and energy you had previously been wasting on shopping for office clothes.

Trusted Professionals

With extensive backgrounds in retail management, fashion design, and beauty consulting, our experienced

team can put together a perfect wardrobe for any woman. Whether it's the right power suit for a big presentation, boardroom-appropriate skirts, or a high heel that won't leave you limping, the Savvy Shoppers can help!

The Savvy Shopping experience

It begins with a private consultation in your home. Your shopper will look at your current wardrobe, talk to you about the work you do, and take your precise measurements. Once they begin shopping, Savvy Shoppers sends digital photos and price lists for items. You select what you want, and the items are delivered to your door with a free $20 tailoring coupon attached.

Who is this advertisement likely targeting?

What experience does the Savvy Shoppers NOT have?

What does Savvy Shoppers send to clients when shopping?

How do clients get their clothes from the Savvy Shoppers?

The Bridgeport Revitalization Committee (BRC)

13 Robin Way

Bridgeport, MA 02126

Kevin Taylor

203 8th Avenue

Bridgeport, MA 02133

Dear Mr. Taylor,

I am excited to announce to our members that we have received a $750,000 grant from the Roger Coopers

Foundation for our City Renovation Project.

The City Renovation Project focuses on the downtown area of Bridgeport, between First Avenue and Lincoln

Way. We will begin by redesigning Baten Park and the pedestrian walkways to create a more inviting space for shoppers and workers on their lunch breaks.

This grant is the largest we have ever received, and we are excited about the work it will allow us to

accomplish.

We look forward to improving the quality of life in our city through great design!

Denise LeBaron

What can be inferred about Mr. Taylor?

What will the BRC use the grant money to do?

What is true about the grant?

Report: Kilmer Health Care Center in Top 10%

According to a report that was recently published in Consumer Quarterly, the Kilmer Health Care Center at

University Village is ranked in the top 10 percent of all nursing homes in Ohio.

The Kilmer Health Care Center opened four years ago with 48 private rooms. Thirty-six of the rooms are for

assisted living, and twelve are for constant care. The Kilmer Health Care Center offers residents an array of services from housekeeping and meal delivery, to transportation and medical services.

Consumer Quarterly looked at three main factors to come up with the nursing home rankings. The first was

how the facility ranked in their state inspections. The second was the ratio of the number of care givers,

(including nurses and nurse's aides), to the number of residents. Finally, they looked at the services the facility offers and compared those to the current and future needs of the residents who live there.

Consumer Quarterly hopes the report encourages those facilities ranked in the lower 10% to review and

improve their operations.

How many rooms in Kilmer Health Care

Center are intended for assisted living?

What is learned about Kilmer Health Care Center?

What was NOT included in the ranking factors?

What does Consumer Quarterly hope the report will do?

November 26th

ID: 733185

Dylan Brown

World Travel Inc.

8840 Mayfair Ave.

London, UK

Mr. Brown,

We were unfortunately unable to process your last monthly donation to SaveTheYouth because of an

authorization issue with your company's credit card. Please confirm your credit card number in the space below and return this letter in the enclosed response envelope, or call us toll-free at 1-800-555-9090.

Confirmation of credit card information:

Card Number: _______________________________

Expiration Date: ______________/________________

We would like to take this opportunity to thank you for supporting SaveTheYouth. By donating, your company

is helping us pursue our vital mission of protecting children and young people the world over. The youth are our future, but millions suffer from malnutrition and are lacking in medical care, education, drinkable water and adequate public health while in the Western world we have an excess of material items and an embarrassment of riches. With your monthly donation, you are helping and protecting the lives of young people in over 150 countries.

We appreciate your company’s help. Together, we are working to create a better world.

With Regards,

Doreen Ensan

Program Director

SaveTheYouth

What is Doreen's main purpose in writing this letter?

How should Mr. Brown give SaveTheYouth his credit information?

What are the children SaveTheYouth helps NOT in need of?

November 1st, 2006

STMP Capital

058 Rue du Chateau des Rentiers

Paris, FRA

75014

To: Melanie Marie Bourgeois and Jessica Lee Lariviere:

We wish to remind you that you are presently bound to a lease from December 1st 2005 to November 30th

2006

We are informing you that for the period of prolongation of your lease, from December 1st, 2006 to November

30th 2007, our rent will be increased to $825 monthly. All other conditions of your lease will remain the same.You are hereby notified that you have one month following receipt of the present notice to respond.

Sincerely,

Sandro Milano

STMP Capital

When is the current lease over?

What will happen if the lease is prolonged?

Lisa's Window Cleaning

3362 River Road

Cambridge, Ohio

Phone: (555) 782-9008

Fax: (555) 789-0939

E-mail: lisa@lisaswindows.com

BILL TO:

Claude Etheridge

Spark Network Systems

89 Industrial Park Way

Cambridge, Ohio

Statement #: 1019976

Date: January 23rd 2007

Customer ID: V-941-A8

Date of Sale: November 5th 2006

Invoice #: 2903

Description: Bi-weekly window cleaning of high-rise building

Amount: $1,500.00 (x 6 cleanings)

Payment: $0.00

Balance: $4,500.00

Reminder: Please include the Statement Number on your check.

Terms: Balance due in fourteen (14) days.

What is the purpose of this invoice?

What number should Claude Etheridge include on his check?

ATTENTION: ALL EMPLOYEES

As you may have heard, we are getting ready to implement a new computer system at the office. This may

worry some of you, but the system is actually designed to make our lives easier. It will eliminate a lot of the repetitive paperwork that many of you dislike doing, and will give us a central system where all of our information can be stored.

In order to make sure everyone is comfortable with the new system, we will be holding several orientation

sessions throughout next week. Please choose one that fits your schedule and sign up. You will learn the

basics, get a guidebook for the system, and have an opportunity to get comfortable with the system by

completing practice tasks with the help of the instructor.

The following sessions are available:

Tuesday, November 7th at 10:00 AM.

Wednesday, November 8th at 11:00 AM. and 3:00 P.M.

Friday November 10th at 9:30 AM.

Please visit the bulletin board in the lunchroom and sign up for one. There will be snacks and refreshments for participants served after each session.

What is the purpose of the training sessions?

What will participants in the orientation sessions NOT do?

What should an employee who has read the notice do next?

NOTICE TO ALL EMPLOYEES: 14th ANNUAL CONFERENCE OF IT PROFESSIONALS

CVD Inc. will be sending one employee from the IT Department to this conference, which will take place

over a weekend in the spring at the Royal Embassy Hotel in Cambridge, Massachusetts. This years'

conference topic is ”Information Technology and Human Resources: Bridging the Gap”. Interested

employees should send an e-mail to Ashwin Jain at ajain@cvd.com, stating why they believe they should

be sent on the conference and how they would use what they learned there to better the company upon

their return. If a suitable candidate is not found in the IT Department by January 15th, employees from

Human Resources (HR) with strong computer skills will be invited to apply.

From:

To:

Subject: Conference

Ashwin,

I am writing to notify you of my interest in attending the 14th Annual Conference of IT Professionals. As

soon as I saw the posting yesterday afternoon, I knew that I wanted to apply.

While I realize that I have not been with CVD Inc. for as long as many others in my department, I think

my unique mix of skills and experience makes me the ideal person to attend. For the first half of my

professional career, I worked as a Human Resources Manager for a software development firm. I am

familiar with strategic management principles, HR policy administration, and organizational change and

development trends. I frequently facilitated workshops and training sessions and am very comfortable

presenting to a group.

When I decided five years ago to realize a dream and pursue an education in computer programming

(which had previously been just a hobby), I knew that I wanted to work for a great company like CVD

Inc. I love my job here but I do sometimes miss the human element of HR work. That's why I think that

attending this conference would be an ideal situation for both myself and the company. Who better to

absorb and circulate the information than someone who has had her feet in both worlds?

Thank you for considering me for this opportunity,

Louise Campineau

IT Department

CVD Inc.

What is the main purpose of the conference?

Who would be most likely to attend the conference?

What is Louise's experience with workshops?

What was Louise's dream?

What did Louise leave out of her response?

Looking for Author

I'm in the final proposal stages for a book aimed at female European athletes. I'm looking for an experienced author who is also an athlete.

The book is being pitched to a major publisher with a string of successful sports-themed books. This is a very interesting project, and I need to find someone who lives to write, is flexible, creative, energetic, and resides in the greater London area to be able to collaborate and have meetings.

I anticipate that the project will last for approximately three months. During this period, work will be very intense and will likely require a very large time commitment. The primary duties would be writing,

researching, and fact-checking, but could be extended to other areas of the production process as the project evolves.

Please reply to Josh Abrams, 20 Stroud Green Road, London N43EH with credentials and athletic experience.

Josh Abrams

20 Stroud Green Road

London, England

N4 3EH

Mr. Abrams,

I think that I'm the person you're looking for on this project. Why? I am an amateur athlete, and I can write in

whatever tone, style, or voice is required.

I belong to several networking groups of female amateur athletes - a great source for contacts - and I am very familiar with the unique challenges that women in the sports world face. I have also written extensively on the topics of the Olympics and particularly, lacrosse and football. I am a rugby player and track athlete.

After graduating from high school, I decided to pursue sports more actively. I spent two years playing

semi-professional women's soccer and rugby, and placing very well in track events and marathons. I traveled extensively in Europe and became familiar with the rules and organizations there.

As a writer, I have published over 500 articles in national and community newspapers. My first

book, ”Running for the Finish Line,” was a Canadian best-seller. I have edited three anthologies and

contributed to several other books and magazines. I’m also a meticulous copy editor.

”Energetic” and ”creative” don't begin to describe me - if you decide that I'm right for your project, you'll see what I mean.

Regards,

Hayley Weeks

8905 Kitsilano Court

Vancouver, B.C.

Canada

V68 3A9.

Why is Mr. Abrams looking for an author?

What type of work will this project consist of?

Why does Hayley think she is ideal for the project?

Why does Hayley mention her membership in athletic networking groups?

Why won't Hayley be selected for this job?

The Top Five longest-running outdoor theatrical productions

Production Name Opening Date Location

1. Abigail 1928 Landsdale, CA

2. The New Dream 1934 Los Angeles, CA

3. Born to Shine 1947 Saratoga, NY

4. Now until Forever 1951 Peterson, KY 5. Vern in the Hills 1956 Bradley, MO

”Vern in the Hills” 50th Anniversary Celebration, Bradley, MO

”Vern in the Hills” is celebrating its 50th year in production. A light-hearted production staged by the City Theater in Bradley, MO, ”Vern in the Hills” has been performed at the Thompson Outdoor Theater each

summer since it first opened on May 28, 1956. Few theaters in such small cities are able to sustain a

production over a course of so many years.

”Somehow we've become a classic, and part of the fabric of the community,” says artistic director David

Frey, ”Going to ”Vern in the Hills” on a summer evening is just part of life here.” Mr. Frey is only the third director the production has seen in its fifty-year history. A fact that, Mr. Frey says contributes to the play's success.

”Vern in the Hills” does seem to be part of the fabric of the community. We loved the production. We observed several families with three generations having picnics and watching the play. It was clear that most people had seen it before. If you ever have the chance to see ”Vern in the Hills,” you will quickly understand how it became a classic.

Where is “The New Dream” playing?

Which production opened for the first time in 1947?

What is learned about “Vern in the Hills”?

What is learned about David Frey?

In the article, the word “course” in paragraph1, line 4, is closest in meaning to:

Job Opening

Position: Library Clerk

Location: District Library

We are looking for an experienced library clerk to perform various duties as assigned by the head librarian,

including but not limited to processing of library materials and assisting with circulation duties. The ideal candidate has at least 1 year of experience (co-op work placements counted), can demonstrate superior customer-service skills, and is familiar with various library shelving systems. Relevant educational background is an asset.

We are looking for an experienced library clerk to perform various duties as assigned by the head librarian,including but not limited to processing of library materials and assisting with circulation duties. The ideal candidate has at least 1 year of experience (co-op work placements counted), can demonstrate superior customer-service skills, and is familiar with various library shelving systems. Relevant educational background is an asset.

Key Competencies:

-- Knowledge of library practices, policies and procedures

-- Computer skills: Word processing, Internet usage, computerized filing

-- Effective communication with public and co-workers required

Please apply online at www.yourdistrictlibrary.com. No letters or phone calls please. Only candidates selected for an interview will be contacted.

ONLINE JOB APPLICATION FORM

Name: David Klein

Address: 280 Wellington Street

Phone: (555) 738-8876

EXPERIENCE:

Winter 2003-Present:

Shelving Technician, County Library

-- Experienced with all systems related to shelving: Dewey Decimal, shelving by genre, format, etc.

-- Dedicated to ensuring that library patrons find what they need and leave the library happy Summer 2002, 2003:

Programming Assistant, City Reading Club

-- Responsible for planning and implementing various summer reading programs for children

-- Role included delivering story-times and liaising with parents

Fall 2002-Fall 2003:

Product Demonstrator, In-Store Demonstrations Inc.

-- Highly independent position, responsible for setting up display and giving out in-store samples

-- Made detailed reports of customer reactions and monitored stock levels.

EDUCATION:

2006: McGraw University

Student in joint History/Library Sciences program

Awarded an entrance scholarship

2004: Maple County High School

Honor roll student

Editor of school newspaper.

Who would be in charge of the person hiredfor this job?

What is required for this position?

How does David's experience with “Dewey Decimal” relate to the job posting?

How is David's education an asset to his application?

What did David do in the summer of 2003?