（ ）属于与客户回顾的内容。
①服务合同执行情况；
②服务目标达成情况；
③工程师KPI总结；
④服务绩效。
- A.①②③
- B.①②④
- C.②③④
- D.①③④
正确答案及解析
正确答案
解析
与客户回顾内容：服务合同执行情况；服务目标达成情况；服务绩效（SLA）、成果；满意度调查；服务范围、工作量；客户业务需求的变化；服务中存在的问题及行动计划；上一次会议中制订的行动计划的进展汇报。③属于与团队内部回顾的内容。
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