服务改进需要进行生命周期管理，主要活动包括服务改进设计、______、服务改进验证。涉及______、技术、资源、______等方面。（ ）
- A.服务改进策划，人员，质量
- B.服务改进实施，质量，过程
- C.服务改进实施，人员，过程
- D.服务改进策划，人员，安全
正确答案及解析
正确答案
解析
服务改进需要进行生命周期管理，主要活动包括服务改进设计、服务改进实施、服务改进验证，设计服务管理人员、技术、资源、过程等方面。
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