针对IT服务运维工具进行测量时，测量活动不包括（ ）。
- A.测量工具的功能与服务管理过程是否有效匹配
- B.周期性识别相关工具的使用手册是否有效并进行相关验证
- C.监视IT服务运维工具的健康状态，如可用性、软/硬件历史故障等
- D.测量运维人员对工具的使用熟练情况
正确答案及解析
正确答案
解析
IT服务运维工具测量活动包括：测量工具的功能与服务管理过程是否匹配有效、周期性识别相关工具的使用手册、监视IT服务运维工具的监控状态。
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