某公司对两个运维团队的绩效考核结果发现：电信团队不知道如何开展运维服务，现有技术资料不足；金融团队的考核指标过于严格，大部分人员无法达到预设指标，针对两团队绩效管理的改进建议为（ ）。
- A.电信团队改变绩效方案，金融团队加强培训
- B.电信团队加强惩罚机制，金融团队加强嘉奖机制
- C.电信团队加强嘉奖机制，金融团队加强惩罚机制
- D.电信团队加强相关培训，金融团队改变绩效方案
正确答案及解析
正确答案
解析
基于绩效考核分析的改进：
（1）管理改进：如果绩效考核存在普遍性，就要考虑从管理入手，解决过程体系的问题，或者引入更好的知识管理，还可能要引入升级机制与沟通机制。
（2）培训：如果是人员能力出现问题，就要针对人员能力进行系统的培训与辅导。
（3）激励：如果是人员积极性出现问题，可以考虑采用激励手段。
（4）改变绩效方案：经过分析，如果发现绩效的设置明显不符合业务需求，或者无法实现的可能，又或是绩效过于容易实现，没有起到管理与促进的作用，就需要改变绩效考核方案，包括考核的标准与考核的方法。
本题中：①电信团队不知道如何开展运维服务，现有技术资料不足，应该进行培训；②金融团队的考核指标过于严格，大部分人员无法达到预设指标，应该改变绩效方案。
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