关于标准操作规范（SOP）的描述，不正确的是（ ）。
- A.SOP对某一程序中的关键控制点进行细化，无需量化
- B.为实现高效使用，应采用分级管理的方法对SOP进行存档
- C.SOP用来指导和规范服务人员日常工作
- D.可以根据业务及技术发展需要，实现SOP快速迭代
正确答案及解析
正确答案
解析
SOP的目的：SOP就是将某一事件的标准操作步骤和要求以统一的格式描述出来，用来指导和规范日常工作；SOP就是对某一程序中关键控制点进行细化和量化（SOP的精髓）。
SOP的作用：将企业积累下来的技术和经验记录在标准文件中，以免因技术人员流动而使技术流失；使操作人员经过短期培训，快速掌握较为先进合理的操作技术；树立良好的服务形象，取得客户信赖与满意；SOP是贯彻标准化作业的具体体现，实现服务管理规范化、服务流程条理化、标准化、操作的形象化、简单化；SOP是系统规划与管理师最基本、最有效的技术管理手段。
故A项描述错误。
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