某企业自身IT能力强，全国各分支机构都有IT人员配置，但缺乏有效的工具和专家支持。则服务提供方针对该企业的IT服务不宜采用（ ）服务方式。
- A.常驻现场
- B.上门技术支持
- C.集中监控
- D.远程支持
正确答案及解析
正确答案
解析
远程支持：通过电话、远程登录，在客户配合下进行服务请求的处理和系统故障的排除。包括呼叫中心，远程帮助台等技术支持。
现场服务（上门技术支持）：当远程技术支持不能成功，必须到现场服务时，提供上门的技术支持。包括到客户现场进行巡检工作。
现场服务（常驻现场）：指派专人常驻客户现场，和客户IT人员一起工作，随时响应客户服务请求，处理系统故障。
集中监控：通过特定的监控平台，对客户信息系统进行监控，如发生问题，及时介入处理或告知客户。
本题中，“某企业（客户）自身IT能力较强，全国各分支机构都有IT人员配置”，说明客户具备一线或者二线支持的能力，因此不需要常在现场服务。
本题中，“但缺乏有效的工具和专家支持”，说明需要专家支持，可以选择远程或者上门服务，工具不足，可能不具备集中监控的能力，可以提供集中监控的服务。
综上所述，A项最不合适。
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