关于IT服务管理（ITSM）的描述，不正确的是（ ）。
- A.帮助组织对IT系统的规划、研发、实施和运营进行有效管理
- B.提供低成本、高质量的IT服务
- C.包含“梳理”和“打包”两次转换
- D.是以资源为中心的IT管理
正确答案及解析
正确答案
解析
IT服务管理（ITSM）是一套帮助组织对IT系统的规划、研发、实施和运营进行有效管理的方法，是一套方法论。
其核心思想：提供低成本、高质量的IT服务。
其根本目标：以客户为中心提供IT服务；提高质量、低成本的服务；提供的服务是可准确计价的。
基本原理：将各种技术管理工作，进行“梳理”，形成典型的流程，然后将流程进行“打包”成特定的IT服务；第一次转换将技术管理转换为流程管理；第二次转换将流程管理转换为服务管理。
故D项描述错误。
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