下表中属于过程考核指标的是（ ）。
- A.①③⑤
- B.②③⑤
- C.①④⑤
- D.②③④
正确答案及解析
正确答案
解析
常见运营管理的关键考核指标包括：
（1）人员
关键岗位人员储备率：关键岗位储备人员的数量/关键岗位人员数量，按年度。
人员招聘达成率：实际招聘的人数/计划招聘的人数，按年度。
人员培训次数：检查培训计划和培训实施记录，按年度。
人员绩效考核合格率：人员绩效考核合格数量/被考核人员总数，按年度。
（2）技术
研发成果数量：年度累计技术研发成果数量，按年度。
（3）资源
备件可用率：定期检查备件完好数量/定期抽检备件总数，按季度。
新增知识条目：统计知识库中新增知识条目，按年度。
服务台一次派单成功率：1－（退回的派单/派单总数），按季度。
服务台录入事件的完整性：1－（不完整事件数/总事件数），按季度。
（4）过程
SLA达成率：SLA达成事件之和/事件总数，按年度。
服务报告交付及时率：服务报告按时提交的数量/服务报告总数星量，按季度。
事件解决率：成功解决事件数/已关闭事件总数，按季度。
变更成功率：1－（回退变更/变更总数），按季度。
发布成功率：1－（回退发布/发布总数），按季度。
信息安全事件数量：信息安全事件的次数，按季度。
（5）质量
客户满意度：客户满意度综合评分，按年度。
管理评审次数：开展管理评审的次数，按年度。
内部审核的次数：开展内审的次数，按年度。
包含此试题的试卷
你可能感兴趣的试题
The Internet of（ 1）（IoT） describes physical objects that are embedded with Sensor，processing abilities，softwares，and other technologies that connect with other devices and systems over the （ 2） or other communication and exchange data networks .Over the past few years, IoT has become one of the most important technologies of the （ 3 ） centuryWe can connect objects to the Internet via embedded devices. By means of（ 4） computing, the cloud, big data, and mobile technologies, physical things can share and collect data with minimal human intervention. Traditional fields of embedded systems，wireless （ 5） networks （WSNs），control systems，automation, independently and collectively enable IoT.回答5处
-
- A.sensor
- B.searching
- C.service
- D.source
- 查看答案
The Internet of（ 1）（IoT） describes physical objects that are embedded with Sensor，processing abilities，softwares，and other technologies that connect with other devices and systems over the （ 2） or other communication and exchange data networks .Over the past few years, IoT has become one of the most important technologies of the （ 3 ） centuryWe can connect objects to the Internet via embedded devices. By means of（ 4） computing, the cloud, big data, and mobile technologies, physical things can share and collect data with minimal human intervention. Traditional fields of embedded systems，wireless （ 5） networks （WSNs），control systems，automation, independently and collectively enable IoT.回答4处
-
- A.low-level
- B.low-cost
- C.high-cost
- D.high-performance
- 查看答案
The Internet of（ 1）（IoT） describes physical objects that are embedded with Sensor，processing abilities，softwares，and other technologies that connect with other devices and systems over the （ 2） or other communication and exchange data networks .Over the past few years, IoT has become one of the most important technologies of the （ 3 ） centuryWe can connect objects to the Internet via embedded devices. By means of（ 4） computing, the cloud, big data, and mobile technologies, physical things can share and collect data with minimal human intervention. Traditional fields of embedded systems，wireless （ 5） networks （WSNs），control systems，automation, independently and collectively enable IoT.回答3处
-
- A.19th
- B.20th
- C.21th
- D.22th
- 查看答案
The Internet of（ 1）（IoT） describes physical objects that are embedded with Sensor，processing abilities，softwares，and other technologies that connect with other devices and systems over the （ 2） or other communication and exchange data networks .Over the past few years, IoT has become one of the most important technologies of the （ 3 ） centuryWe can connect objects to the Internet via embedded devices. By means of（ 4） computing, the cloud, big data, and mobile technologies, physical things can share and collect data with minimal human intervention. Traditional fields of embedded systems，wireless （ 5） networks （WSNs），control systems，automation, independently and collectively enable IoT.回答2处
-
- A.path
- B.Internet
- C.route
- D.switch
- 查看答案
The Internet of（ 1）（IoT） describes physical objects that are embedded with Sensor，processing abilities，softwares，and other technologies that connect with other devices and systems over the （ 2） or other communication and exchange data networks .Over the past few years, IoT has become one of the most important technologies of the （ 3 ） centuryWe can connect objects to the Internet via embedded devices. By means of（ 4） computing, the cloud, big data, and mobile technologies, physical things can share and collect data with minimal human intervention. Traditional fields of embedded systems，wireless （ 5） networks （WSNs），control systems，automation, independently and collectively enable IoT.回答1处
-
- A.this
- B.thing
- C.think
- D.things
- 查看答案