IT服务团队人员的岗位结构分为（ ）。
- A.管理岗、技术岗、操作岗
- B.业务岗、管理岗、技术岗
- C.决策岗、业务岗、操作岗
- D.决策岗、业务岗、技术岗
正确答案及解析
正确答案
解析
人员岗位结构分为：
（1）管理岗：管理IT服务的人员；规划、检查IT服务的各过程，负责IT服务的策划、实施、检查、改进的范围、过程、信息安全和成果。
（2）技术岗：在IT服务中负责技术支持的人员；基于专有的对IT服务过程中的请求、事件和问题做出响应，保障信息安全并对处理结果负责。
（3）操作岗：在IT服务中负责日常操作实施的人员；根据规范和手册，执行IT服务各过程，并对其执行结果负责。
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