运维服务质量策划的内容不包括（ ）。
- A.确定运维服务质量管理的活动
- B.确定运维服务质量管理相关的职责和权限
- C.确定质量改进方向及改进目标
- D.确定运维服务质量目标
正确答案及解析
正确答案
解析
运维服务质量策划的内容包括：确定运维服务质量的目标、确定运维服务质量的活动、确定运维服务质量管理相关的职责和权限、时间安排、形成质量策划文件。C项属于改进活动。
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