在故障管理中,有三个描述故障的特征,下列( )不属于这三个特征。
- A.影响度
- B.紧迫性
- C.优先级
- D.处理方法
正确答案及解析
正确答案
解析
故障的三个特征:
影响度:是衡量故障影响业务大小程度的指标;一般根据受影响的人或系统数量来决定。
紧迫度:是评价故障和问题危机程度的指标;根据客户的业务需求和故障的影响度而制定。
优先级:是根据影响度和紧急度而制定的;描述处理故障和问题的先后顺序。
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