配置管理流程须确保供方维护运行维护服务对象的必要记录，并保证配置数据的可靠性和时效性，关联支持其他服务过程。在IT服务运营中应充分执行的事项不包括（）
- A.对配置项进行识别、记录、更新
- B.对配置数据库进行管理与维护
- C.对配置项进行审计
- D.制定配置管理计划
正确答案及解析
正确答案
解析
本题考察的是配置管理的内容，
配置管理流程须确保供方维护运行维护服务对象的必要记录，并保证配置数据的可靠性和时效性，关联支持其他服务过程。在IT服务运营中应充分执行以下事项。
（1）对配置项进行识别、记录、更新
（2）对配置数据库进行管理与维护。
（3）对配置项进行审计。
（4）对如下关键指标进行管理：配置管理过程的完整性，配置数据的准确、完整、有效、可用、可追溯，配置项审计机制的有效性。
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