质量管理工具（ ）常用于找出导致项目问题产生的潜在原因。
- A.控制图
- B.鱼骨图
- C.散点图
- D.直方图
正确答案及解析
正确答案
解析
因果图,又称鱼骨图或石川图。问题陈述放在鱼骨的头部，作为起点,用来追溯问题来源，回推到可行动的根本原因。在问题陈述中.通常把问题描述为一个要被弥补的差距或要达到的目标。 通过看问题陈述和问“为什么"来发现原因,直到发现可行动的根本原因,或者列尽每根鱼骨上的合理可能性。要在被视为特殊偏差的不良结果与非随机原因之间建立联系,鱼骨图往往是行之有效的。基于这种联系，项目团队应采取纠正措施,消除在控制图中呈现的特殊偏差。
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